Terms & Refund Policy

Last updated: November 10, 2026

No refunds. All sales are final.

Every purchase on The Unscripted Stack — the Self-Paced course, the Cohort, the monthly Q&A subscription and 1-on-1 calls — is non-refundable, whether or not you watch the lessons or attend the sessions. Section 1 lists, point by point, exactly what you agree to when you tick the box before paying, why, and the EU and Romanian law behind each point.

1. What you agree to when you tick the box — and why

The Enroll / Subscribe / Book buttons stay disabled until you tick the box. By ticking it you make the following declarations. The date and time of your acceptance are stored with your purchase as proof. These terms stay published at this address, so you can save or print them at any time.

  1. 1. You are entering a binding distance contract with the seller named below, at the price shown, payable in euro.

    Why: A purchase made online is a distance contract. The law requires that you know who you buy from, what you buy and the total price before you are bound.

    Legal basis: Directive 2011/83/EU art. 6 and 8; OUG 34/2014 art. 6–8 (RO); Directive 2000/31/EC art. 10–11 and Law 365/2002 on e-commerce (RO); Romanian Civil Code (Law 287/2009) art. 1166 and following.

  2. 2. You expressly ask for immediate access to the digital course content (videos, prompt packs, PDFs, homework).

    Why: You get everything the moment you pay. Without this express request we would have to hold back access for 14 days.

    Legal basis: Directive 2011/83/EU art. 16(m), as amended by Directive (EU) 2019/2161; OUG 34/2014 art. 16 lit. m) (RO).

  3. 3. You acknowledge that, because access starts immediately, you lose your 14-day right of withdrawal for the digital content, so the purchase is non-refundable.

    Why: Digital content cannot be “given back” once it has been watched or downloaded. EU and Romanian law therefore let the seller exclude withdrawal, but only if you agree to it explicitly beforehand — that is what the checkbox records.

    Legal basis: Directive 2011/83/EU art. 9 and 16(m); OUG 34/2014 art. 9 and 16 lit. m) (RO).

  4. 4. For live parts (Cohort weekly Q&A, monthly Q&A subscription, 1-on-1 calls) you ask for the service to start straight away, inside the 14-day period.

    Why: The first live session can fall in your first week. The law only lets a service start during the withdrawal period at your express request.

    Legal basis: Directive 2011/83/EU art. 7(3), 8(8), 14(3) and 16(a); OUG 34/2014 art. 9 and 16 lit. a) (RO).

  5. 5. You accept the usage rules: personal licence, no sharing of your login, no copying or redistribution of the material.

    Why: The course material is protected by copyright and is licensed to you personally, not sold.

    Legal basis: Directive 2001/29/EC (copyright in the information society); Romanian Law 8/1996 on copyright and related rights.

  6. 6. You accept that we process your personal data as described in the Privacy Policy, to run your account and the purchase.

    Why: We cannot give you a course account or issue a payment record without your name, email and purchase data.

    Legal basis: GDPR (Regulation (EU) 2016/679) art. 6(1)(b) and 6(1)(c), art. 13; Romanian Law 190/2018.

  7. 7. You accept the limitation of liability in section 7 and Romanian law as the governing law (without losing the mandatory protections of your own country).

    Why: Romanian law requires that clauses limiting liability in standard terms are expressly accepted; a consumer can never be deprived of the protective law of their country of residence.

    Legal basis: Romanian Civil Code art. 1203; Regulation (EC) 593/2008 (Rome I) art. 6; Directive 93/13/EEC and Romanian Law 193/2000 on unfair terms.

2. Seller

Istvan Izsak, trading as The Unscripted Stack, Romania. Contact: [email protected].

Legal basis: Directive 2011/83/EU art. 6(1)(b)–(c); OUG 34/2014 art. 6 (RO); Law 365/2002 art. 5 (RO).

3. What you are buying

  • All prices are in euro (EUR). Purchases made until 31 December 2026 are Founding Member purchases at the founding price. From 1 January 2027 the standard prices apply to new purchases.
  • Self-Paced — €197 one-time (founding, 2026); €649 from 1 January 2027. Lifetime access to all course content: 8 modules, 24 lessons, videos, prompt packs, PDFs and homework, including future updates to the course. This is digital content.
  • Cohort — founding price €499–€799 per person one-time (2026); €1399 from 1 January 2027. The founding cohort is limited to 30 seats and the price rises as seats fill (€499 for the first 5 seats, €599 for the next 5, €699 for the next 5, €799 for the final 15). The price shown and charged is the live price at the moment you pay. Everything in Self-Paced, plus 12 weeks of one live Q&A session per week (a service). The sessions do not re-teach the lessons: they exist to answer your questions and get you unblocked on your own build.
  • Done-With-You — €1997 one-time (founding, 2026); €2997 from 1 January 2027. Strictly limited seats. Everything in the Cohort, plus 5 private one-to-one build calls of 90 minutes each with the instructor, priority help between calls, and direct review of your own project (all services). Call times are agreed by email; the calls are delivered over the course of your build.
  • Monthly Q&A subscription (optional, after week 12). €49/month for Founding Members (locked in while the subscription stays active), €79/month for members who enrol from 1 January 2027. It renews every month until you cancel; cancelling stops future charges only. Months already paid are non-refundable.
  • 1-on-1 calls — 30 minutes €99, 60 minutes €189, one-time. A private video call with screen sharing, unblocking and review of your build to the best of our ability. You pick a preferred slot; the exact time is confirmed by email. One reschedule is possible if requested at least 24 hours in advance.

Legal basis: Directive 2011/83/EU art. 6(1)(a), (e), (o); OUG 34/2014 art. 6 (RO). Subscription renewal and cancellation: Directive 2011/83/EU art. 6(1)(o)–(p).

4. Refunds and the 14-day right of withdrawal

The general rule. A consumer who buys online in the EU normally has 14 days to withdraw from the contract without giving a reason (Directive 2011/83/EU art. 9; OUG 34/2014 art. 9).

Digital course content. The law makes an exception for digital content not supplied on a physical medium: the right of withdrawal is lost once access has started, if you expressly requested immediate access and acknowledged that you lose the right (Directive 2011/83/EU art. 16(m); OUG 34/2014 art. 16 lit. m). You make both declarations by ticking the box, which is why we can — and do — refuse refunds for change of mind, unused lessons or account deletion.

Live services (Q&A sessions, subscription, calls). You ask for these to begin immediately. Once a service has been fully performed at your express request, the right of withdrawal no longer applies (Directive 2011/83/EU art. 16(a); OUG 34/2014 art. 16 lit. a). Missed live sessions are not rescheduled or credited.

Business buyers. If you buy as a company or for your trade, the consumer right of withdrawal does not apply at all and every purchase is final.

What is never excluded. Nothing in these terms removes rights that mandatory law gives you. If the content or service is not supplied or does not conform to what was described, you can ask us to bring it into conformity and, where the law provides, to reduce the price or end the contract (Directive (EU) 2019/770 art. 13–14; OUG 140/2021 (RO)).

5. Your account and acceptable use

  • Your access is personal. Do not share your login.
  • Do not download, copy, record, resell or redistribute the videos, prompt packs, PDFs or any other course material. Downloadable resources are for your own use.
  • We may suspend access without refund if these rules are broken.

Legal basis: Directive 2001/29/EC; Romanian Law 8/1996 on copyright and related rights.

6. No income or results guarantee

The course teaches a method; results depend on your own work. We do not guarantee any income, launch or business outcome. Tools shown in the course (AI models, hosting, databases, payment providers) are third-party products with their own terms and prices, which may change.

Legal basis: Directive 2005/29/EC on unfair commercial practices; Romanian Law 363/2007 — we make no misleading result claims.

7. Liability

To the extent permitted by law, our total liability is limited to the amount you paid. This does not limit liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited by law.

Legal basis: Romanian Civil Code art. 1203 (express acceptance of limitation clauses) and art. 1355; Directive 93/13/EEC and Romanian Law 193/2000 on unfair terms.

8. Governing law and disputes

These terms are governed by Romanian law. If you are a consumer in another EU country, you keep the protection of the mandatory laws of your country of residence and can bring proceedings there.

Please contact us first — most issues are solved by email. You can also complain to ANPC, the Romanian National Authority for Consumer Protection (anpc.ro), use the alternative dispute resolution (SAL) procedure it runs, or contact the consumer authority of your own country.

Legal basis: Regulation (EC) 593/2008 (Rome I) art. 6; Regulation (EU) 1215/2012 (Brussels I bis) art. 17–18; Directive 2013/11/EU and Romanian OG 38/2015 on alternative dispute resolution; OG 21/1992 on consumer protection (RO).

9. Privacy

How we handle your personal data, why, and under which laws is described in our Privacy Policy.